Cancellation and Refund Policy
Project & Corporate Identification
AIUplink (accessible via https://aiuplink.info and associated mobile applications) is a proprietary software platform and project owned, engineered, and operated by LeadGenix Company.
For all official inquiries, data protection, technical support, or billing matters, contact:
info@leadgenix.in | Helpline: +91 9560387934.
1. Cancellation Policy
At AIUplink (A Project of LeadGenix Company), we offer transparent and fair subscription policies for all our business customers:
- You may cancel your AIUplink software subscription at any time directly through your dashboard settings or by sending an email to info@leadgenix.in.
- Upon cancellation, your account will remain active with full multi-agent features until the conclusion of your current prepaid billing cycle, after which no further renewal charges will occur.
2. Refund Eligibility Guidelines
We take pride in our multi-agent platform and strive for 100% customer satisfaction. Our refund criteria are structured as follows:
- 7-Day Technical Failure Guarantee: If within seven (7) days of purchasing an AIUplink subscription, you experience a technical failure or defect originating from AIUplink's core system that prevents you from using the service, and our engineering team is unable to resolve the issue within seven (7) business days of your written notice, you are entitled to a full refund of your software subscription fee.
- Non-Refundable Scenarios:
- Meta Conversation Charges: Any fees paid directly to Meta Platforms, Inc. for WhatsApp 24-hour conversation windows or template messages are consumed directly on Meta's global network and are strictly non-refundable under all circumstances.
- Meta Policy Violations & Bans: If your WhatsApp Business Account is restricted, suspended, or flagged by Meta for spamming, transmitting prohibited commodities, or failing Meta Business Verification due to insufficient company documentation, subscription fees cannot be refunded.
- Change of mind after active platform utilization or broadcast campaigns.
3. How to Request a Refund
To submit a refund request, email our billing department at info@leadgenix.in with:
- Your registered AIUplink email address and company title.
- Transaction / Payment Reference Number.
- Detailed description of the technical issue encountered.
Eligible refunds are reviewed and processed within 5 to 7 business days. The credited amount will reflect in your original payment method (Bank Account, Credit/Debit Card, or UPI).
4. Contact & Support Desk
LeadGenix Company • Billing & Customer Care
Email: info@leadgenix.in
Phone: +91 9560387934
Hours: Monday – Saturday, 9:30 AM to 6:30 PM IST
Project & Corporate Identification
AIUplink (accessible via https://aiuplink.info and associated mobile applications) is a proprietary software platform and project owned, engineered, and operated by LeadGenix Company.
For all official inquiries, data protection, technical support, or billing matters, contact:
info@leadgenix.in | Helpline: +91 9560387934.
1. Cancellation Policy
At AIUplink (A Project of LeadGenix Company), we offer transparent and fair subscription policies for all our business customers:
- You may cancel your AIUplink software subscription at any time directly through your dashboard settings or by sending an email to info@leadgenix.in.
- Upon cancellation, your account will remain active with full multi-agent features until the conclusion of your current prepaid billing cycle, after which no further renewal charges will occur.
2. Refund Eligibility Guidelines
We take pride in our multi-agent platform and strive for 100% customer satisfaction. Our refund criteria are structured as follows:
- 7-Day Technical Failure Guarantee: If within seven (7) days of purchasing an AIUplink subscription, you experience a technical failure or defect originating from AIUplink's core system that prevents you from using the service, and our engineering team is unable to resolve the issue within seven (7) business days of your written notice, you are entitled to a full refund of your software subscription fee.
- Non-Refundable Scenarios:
- Meta Conversation Charges: Any fees paid directly to Meta Platforms, Inc. for WhatsApp 24-hour conversation windows or template messages are consumed directly on Meta's global network and are strictly non-refundable under all circumstances.
- Meta Policy Violations & Bans: If your WhatsApp Business Account is restricted, suspended, or flagged by Meta for spamming, transmitting prohibited commodities, or failing Meta Business Verification due to insufficient company documentation, subscription fees cannot be refunded.
- Change of mind after active platform utilization or broadcast campaigns.
3. How to Request a Refund
To submit a refund request, email our billing department at info@leadgenix.in with:
- Your registered AIUplink email address and company title.
- Transaction / Payment Reference Number.
- Detailed description of the technical issue encountered.
Eligible refunds are reviewed and processed within 5 to 7 business days. The credited amount will reflect in your original payment method (Bank Account, Credit/Debit Card, or UPI).
4. Contact & Support Desk
Email: info@leadgenix.in
Phone: +91 9560387934
Hours: Monday – Saturday, 9:30 AM to 6:30 PM IST